Autobusni prevoznik Croatia Bus

“Vollo ticket reference numbers: 16568-10814-1432 and 16567-10814 -14332. I arrive back from the Balkans yesterday and have to advise of the following situation: My tickets show departure time from Kotor to Shkoder as 9:10. When I arrived at the station they said that the time of departure had been changed to 10:40 for some time. I was concerned for two reasons, that while the departure time had been change for weeks, you as my booking agent had not advised me of the change and to make matters worse, the Bus Station charded me two Euros for each ticket to make the change. I was our of pocke by four Euros and put up with the unnecessary aggravation of having arrived at the station an hour and half before time and pay for the change of which I had no idea. I look forward to your forwarding me the four Euros I had to pay and I hope in future you will advise you clients if there is any change in the departure times. Thank you. Surinder.”

“I found the process easy to organise,I do feel that some form of refreshments could be offered,and possible toilet facilities on board some coaches on long journeys.staff on the coach were friendly but some people was getting upset about being charged to put bags in the baggage hold.this caused your staff to handle some disagreements.in my opinion you should do what airlines do and publice a pay structure at the time of booking.”

“We arrived to the bus station to be told that our bus was cancelled and that we would need to come back an hour and 15 minutes later. In addition to that the bus didn't depart on time (15 minutes late and no update given). As it was a later departure in the day, the journey took an additional 2 hours that specifed. The coach was grimy and also smelt, I would not be recommending this bus service to anyone. Flix vehicles are far superior. ”