Bus company Croatia Bus

“-The departure was ~20-30 late -We weren’t told in which station/isle (i.e. peron) the bus will come (it didn’t write anywhere) (we had to find that out last minute and it turned out it was wrong (the bus came on peron 2 and not 3 as we were told)) -We had to switch buses in the middle of the trip (i.e. after ~20 minutes) and there was barely enough space for everyone in the bus in which we had to switch in (friends and partners (and I suppose even families) all of a sudden had to sit separately -We were 50 minutes late and therefore we missed our ferry -No air conditioning (it was unbearably hot), i.e. in the beginning the air conditioning was really low (so it was still hot), and the last 20 minutes the air conditioning was turned off -My bag was mishandled, i.e. it came out of the bus trunk covered in black dirt All in all, a very unpleasant experience, especially because we weren’t warned about any of this before the trip (for example, we weren’t told we will have to switch buses (we went from Zadar to Split)) Unfortunatey, because of all this, we will probably never use this agency ever again.”

“The bus was on time but got delay at the end of the trip because the two drivers made 25min breaks instead of 15min announced just before entering in Split city. When we ask after 15min to continue our trip, they were really nasty and impolite with us. We arrived 50min later in Split and this could have been easily avoided without this unnecessary break. The bus was noisy and drivers were really impolite with us. We will never use your company again. Furthermore we had to pay extra charge (10kn) for our handbag, it’s not a lot but in your description it was written that you usually don’t charge them. It was probably for the coffee break of the drivers. Extra cost for low bad cost company. Thank for nothing.”

“Nothing to write, the bus was cancelled. I request your company proceed the refund to me ASAP. No telling me to contact bus company to get refund, as I bought it directly from your agent (company website).”