Bus company Croatia Bus

“Positives: the seats were comfortable and relatively spacious for a bus. Negatives: bus timetable is completely off! The schedule says 2 hours, the journey took 5 hours. We had traffic at the border which possibly added an hour but in no way could this route actually take 2 hours. From the border to the destination with little traffic, the time was nearly 2 hours! Staff were extremely unfriendly, actually quite rude in some cases. One guy was argumentative with several customers over luggage for what seemed like little to no reason. One he kept yelling at a girl on the bus about luggage when she had already put her luggage under the bus and was just carrying her backpack. She eventually had to ignore him to get him to stop fighting with her. The staff expected the passengers to understand their language and seemed to get angry when people weren’t immediately following what they said (in the height of summer, most passengers are tourists). Mad panic, disorganization and confusion were the start of the journey. They had 2 busses come in, only 1 labeled with an accurate destination. Staff didn’t answer questions as to which bus to go to clearly until much later on. Some people had seat assignments, most didn’t. Luggage is extra pay and they’ll throw things off if you don’t have the cash, literally throw. Tickets must be printed. In an age of electronic booking, this is ridiculous! If you can book online, e version tickets should be allowed. Finding a last minute place to print on holiday can be a nightmare. I think the toilet on the bus wasn’t working. Most of us used the toilet at the border control. ”

“ Trip from Dubrovnik to Split. Bus was new in very good condition, left on time and journey was comfortable. In hot weather water was supplied on board free of charge. Due to walking with the aid of walking stick driver alicated a seat on bottom floor of bus. Only concer was that upon placing and paying for the booking online coy charged extra €1.70 more than € amount shown on online booking page. Despite various e-mails exchanged with the coy I couldn’t get an explanation for the extra charge & had to obtain the refund of same by placing a dispute claim through my bank, only then the overcharged amount was recredited to my card.”

“The service was minimal. The bus was rather uncomfortable on the leg from Dubrovnik to Split when it was packed with passengers. Two many seats are jammed into a small space, so little leg room and no place to put Carey one.”