Bus company Croatia Bus

“Hi, we bought two-way bus tickets with my girlfriend to Dubrovnik-Kotor-Dubrovnik from vollo.net. The departure from Dubrovnik at 7.00 am and return ar 15.55 pm. We got QR-tickets to my e-mail and everything was okey. We saw no mention that the tickets should be printed and went happily to bus station with intetion to show the ticket from my mobile phone. We arrived to bus station and showed our tickets to the bus driver, but for our surprise, he said rudely that ”only paper tickets”. This came as a suprise to us and many other customers. In addition, the tickets could not be printed out in the bus station, nor it was possible to buy new paper tickets. However, after long argument between the customers and bus station staff, one staff person agreed to write the tickets to a paper form for us. However, we had already bought new bus tickets to a transport which was leaving at 8.15 and that money could not be refundes anymore. We decided to go with our original transport since it was supposed to leave earlier, at 7.00 am. However, the clock became already 8 o’clock and the bus hadn’t moved anywhere. The bus was waiting for more people and there were already too much people in the bus, approximately 4-8 people sitting on the floor. We decided to change to the bus which was leaving at 8.15 am. It left on time but was eventually so late in Kotor that we didnt want to use our return ticket which were to a bus leaving at 15.55. Therefore we bought new tickets to a bus which was leaving at 18.00 pm, to have more time to spend in Kotor. Overall, I find it very unprofessional to not accept electronical tickets and especially wonder the fact that there was no mention anywhere in vollo.net nor on the mobile tickets that they should be printed out. In addition, the behaviour of staff was very bad. Eventually we didnt use neither of our tickets and were very unpleasent to the service we had bought. ”

“Seat not comfortable. Bus did leave on time. But border crossings are a joke. First time we have seen rubbish bins on a bus - good. Loved the 20 min rest stop - very nice.”

“No one was there to apologise, explain or help us sorting this pb out. Not professional !”